RouteOne has created a feature to help you manage the safety of dealership user login information within RouteOne.
RouteOne will now display the date and time of the last successful user login in the upper right hand corner of the RouteOne screen. This feature will assist dealership personnel in verifying that their User ID has not been compromised.
If a user suspects that their User ID has been compromised, or sees a login time or date that they did not initiate, the user should immediately contact the RouteOne Help Desk at 866.768.8301 to begin an investigation.
Spyware
Spyware refers to a category of software that when installed on your computer may send multiple popup windows, redirect your browser, or monitor the websites that you visit. There are invasive versions of spyware that may record your keystrokes (called key loggers) and will capture your sign-in credentials for sites that you have access to.
The following symptoms may indicate that you have downloaded spyware and it is installed on your computer:
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You are getting endless pop-up windows
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You type in a web address and get re-directed to a different website
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New unexpected tool bars are in installed on your browser, or new icons appear in the task tray on the bottom of your screen
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The search engine you use opens a different browser or page than what was intended
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Certain keys do not work in the browser (e.g., tab key doesn’t work moving field to field)
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Random windows error message, begin to appear
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Your computer suddenly seems very slow when trying to open documents or programs
Preventive Measures for Spyware
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Don’t click on any links within a pop-up window. To close such a pop-up window click the X on the title bar instead of “click here to close.”
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Choose no or close the pop-up if an unexpected dialog (pop-up) box appears asking if you want to run a particular program or perform another type of task. Always close the dialog box by clicking the X on the title bar; if that is not available, answer no or cancel.
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Be wary of free software downloads. Many sites offer customized toolbars or other features. Never download software from a site you do not trust; you may be exposing yourself and your computer to spyware by downloading free software.
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Don’t follow email links claiming to offer anti-spyware software – like email viruses, this may service the opposite purpose and will install spyware on your computer.
Removing Spyware
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Run a full scan on your computer using the anti-virus software that you or your network engineer has installed on your machine.
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Keep your anti-virus software current by downloading updates from their site (e.g., Norton or Symantec)
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Run a legitimate product designed to detect and remove spyware.
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Make sure your anti-virus and anti-spyware software is compatible with each other.
For more information on Social Engineer, Phishing, Spyware and other security threats please visit the United States Computer Emergency Readiness Team at http://www.us-cert.gov/cas/tips/
The regulatory landscape for dealerships is evolving rapidly and requires a consistent effort on the part of dealers to maintain an appropriate compliance position. The alphabet soup of obligations includes FCRA, GLBA, ECOA, in addition to many others. RouteOne has always been committed to supporting dealers in meeting these obligations efficiently in the F&I Office.
Since its inception, RouteOne has been dealer centric, offering many systems and products to dealers free of charge. While some of our subscription-based services are delivered through third parties, RouteOne has continued its core philosophy by developing dealer-driven regulatory compliance and business tools that address the complex regulatory environment in which the dealers live.
RouteOne advises each dealership to seek its own counsel’s advice to ensure its compliance position; when reviewing compliance, it’s important to ensure coverage for the following: Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), Graham Leach-Bliley Act (GLBA), Safeguards Rule, Red Flags Rules, Risk-Based Pricing Rule and the Dodd Frank Rule.
To learn more about how RouteOne can support your compliance program or to provide feedback, please contact your RouteOne Business Development Manager or the RouteOne Sales Support team at 866-933-0663 or customersupport@routeone.com.